Full time $80,000 – $85,000 per year

We are currently seeking an experienced Duty Manager to join our team at Cabra-Vale Diggers. As the Duty Manager, you will be responsible for overseeing the daily operations of the club, ensuring exceptional customer service, managing staff, and maintaining a safe and welcoming environment for our members and guests.

Responsibilities:

• Oversee the day-to-day operations of the club, ensuring all activities are running smoothly.
• Manage and lead a team of employees, ensuring they are meeting performance targets and delivering excellent customer service.
• Maintain a safe and welcoming environment for our members and guests, enforcing club policies and procedures.
• Handle customer complaints and resolve any issues in a timely and professional manner.
• Ensure compliance with all relevant legislation, including licensing laws, health and safety regulations, and responsible gambling policies.

Requirements:

• Minimum of 2 years’ experience in a similar role in a hospitality or gaming environment.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• The ability to manage conflict and provide excellent customer outcomes.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of gaming and liquor legislation and regulations.
• An understanding of scheduling and rostering staff.
• Experience in people management, including performance management and emotional intelligence.
• Effective verbal and written communication skills, particularly in report writing.
• Competence in all frontline positions, and a willingness to assist as required.
• Availability to work 7 days a week, including mornings, afternoons, nights, weekends, and public holidays, on a rotating roster.

We offer opportunities for career growth, and a supportive and dynamic work environment. If you’re an experienced Duty Manager with a passion for delivering exceptional customer service, we want to hear from you.

To apply, please send your resume and a cover letter highlighting your relevant experience to employmentrelations@cabravale.com